The bank is fine, but the phone number goes to a call center in Honolulu and no one can manage to get me the local bank's number. Why is it a secret?? This is INSANE! I wanted to talk to MY loan officer, Lisa, at the Waiakea branch in Hilo and they for some reason only would connect me with a Honolulu loan officer!! *edit* The local staff is very nice and competent. After dealing with the VERY frustrating phone system, I got smart and asked a couple of the bank folks (the consierge downtown is very nice and so akamai!) and loan officers for their numbers - they were happy to give me their cards. i put them into my phone and computer so now I will never have to deal with their horrible phone system again. If someone from BoH ever reads these reviews, please change your idiotic system and rules.
Friendly service. Convenient Hours. 24 your atm that HFS FCU members may also use without atm fee. Been a member since mid. 90's. Dormant accounts, filed under "paper." Ways of the old, before "smart technology."
I had asked for a financial review to establish a Pre-Qual. for a home purchase. 3 monrhs later the response was "will work on it". Went to differant institution and got pre qualified in 3 days. Also when you pay your bills online they promise to pay the bill on the day they say they can. Don't believe that. I have had numerous late pays even though the pay day was earlier than required.All this while I had 40k$ deposited.
Bank Of Hawaii is a US Bank based in Hilo, Hawaii. Bank Of Hawaii is located at 120 Pauahi St #113, Hilo, HI 96720, USA.
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