The following Monday 2/16 (almost a month from the original appointment) I called early in the morning. She again had the nerve to say she would have to call me back. I let her know that this was unacceptable and she apologized and said she'd call right back. As I was waiting for a ride to get there, it took me about three hours to show up at the shop (still no call). She looked surprised and I asked her what the heck was going on with my car. She said she was sorry that it would be a few more days because they never ordered the parts. THEY NEVER ORDERED IT!!
I went to Kalawe's Auto because my old shop closed down and I saw a sign that said they specialize in Toyota and Lexus cars. I brought my car in for a rattling noise at the front wheel on 1/21/15. At closing time the next day they informed me that my tie rod and lower ball joint needed to be replaced and that I could come pick up my car until the parts came in. They charged me over $80 just for telling me what was wrong with the car and required a $200 dollar deposit for the work. This should have been a hint that I wasn't in the right place. I had them order the parts anyway because I had family coming in a month and didn't want them to have to rent a car. The receptionist took a $200 deposit from me and said the parts should be in within the week... ha.
I called a week later, as I hadn't heard back and the receptionist informed me the parts weren't in yet and that they'd call me.
A second week went by so I called again. The receptionist told me she'd have to look for my information and asked if she could call back. This was close to closing time at the end of the week and I never received a call back.
I took my car to a well-known local competitor across the highway and they ordered the same parts from the same place. It took two days..
The next week I called the last number that called me from this business, I called at 430, during operating hours. The woman informed me this was her personal cell phone and she was not at work anymore. I apologized and said I'd call the next day. I called the next day and she again said she'd have to look it up and get back to me. The call never comes...
After all of the conversations we had, they never even bothered to check the status of my parts. They just kept stringing me along. I immediately demanded my deposit back and left. I feel silly that I let it go for so long. Four weeks... 1/21-2/16
Just don't do it.
My family ended up having to rent a car for a week while they were out here thanks to this shop. Next report goes to the BBB.
Kalawe S Auto Repair Llc is a US Car Repair based in Hilo, Hawaii. Kalawe S Auto Repair Llc is located at 80 Pohaku St, Hilo, HI 96720, USA.
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