They never answer the phone. How the hell are you supposed to get quotes or schedule a repair if they never answer? I've let it ring through till it disconnected multiple times now.
FYI you can order tires online and schedule an appointment at the Hilo location. It beats going in. I do agree that the phone service is not itʻs best, but if it was my car that they were working on while the phone was ringing, I say let um ring. Sears needs help in staffing. they obviously do not need that much employees in the apparel department. one of those workers could only answer phones.
Did not do the work I paid for!!!! Gave me different answers to what needed fixed. Since they did not do the work that was needed, more damage was done. They said my alignment was fixed, but did not adjust the camber. Ruined my tires and wheel bearings. They would not redo the alignment, even after I fixed the damages. Asked for the district manager to call me 4 weeks ago, never did. Do not trust them.
The tire center workers are good, they just need clerical help..
Agree with Malasada here as I wait and let the phone ring 20 times before i get disconnected for the 2nd time. Forget this place although about 5 years ago I had excellent service.
What the hell happened?
Customer service is great! Was helped within a few minutes, and even asked if I was being helped by a second associate. New policies such as taking appointments before walk-ins have improved overall customer service. Pleasant experience! I'll be back.
Sears Auto Center is a US Car Repair based in Hilo, Hawaii. Sears Auto Center is located at 111 E Puainako St, Hilo, HI 96720, USA.
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