Staff is knowledgeable and I've always had excellent results with Sherwin Williams paint (will never again buy paint from the home improvement stores that rhymes with oh-no).
In addition, Jace refused to help me find a new color and basically closed the door on me. I called first to ask what time they closed and Jace informed me that they were still opened. I arrive within 5 minutes and explained to Jace what had happened and gave him my paint samples. He made a futile attempt to help me find a new color and he did not offer me any suggestions. So I then asked him to compare my samples to the wheel of colors which should have been his obvious next step. He took out the color sample wheel then told me "This is going to take a long time and we are now closed". He refused to help me any further although I arrived 10 minutes before closing and after he informed me by phone that the store was opened. Run to HPM... Hpm employees were so much more helpful and knowledgeable.
Go to another paint store. On two different occasions I bought quart paint samples of their paint colors then ordered a 5 gallon bucket and the colors did not match. The employees couldn't explain why this happened nor were they able to correctly match the color samples. They asked me what should they should do instead of fixing the problem themselves. This delayed our project and caused us a huge inconvenience. Not to mention my brand new house color is not the color that I wanted due to their negligence. Unfortunately it was too late for me to find a new color as this would have added additional costs to our project.
Sherwin Williams Paint Store is a US Painter based in Hilo, Hawaii. Sherwin Williams Paint Store is located at 514 Kanoelehua Ave, Hilo, HI 96720, USA.
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