The ordering system, once explained, was pretty simple. The sides came really fast. So logically, if you consider the sides "appetizers" then delivery of order is on mark.
I went from pissed to "Serious? Are you a dumbass!" Look on my face! So i tell her, we'll take our rolls for take out. Okay, her answers get dumber by the moment.
This place is always crowded but handles customers efficiently. There was queue even before it opened at 11am. We were shocked to see that. Employees are courteous and Kayne was very good. Good variety, but not necessarily Japanese if you are looking for authenticity.
I ask for my check - another worker - clueless on her job. I head to pay and the whole front area by the front door for is congested, cashier moves slower than a 80-year old grandmother. No customer service by both cashiers. What a trip!
Today was my first visit to this location. Omg! Okay, the sushi was awesome, no complaints about food on today's visit.
You enter the front door - employees are off to your left in the drinks station, etc. They say some type of Japanese greeting - I'm like whatever?!
After, 20 minutes and no sushi rolls - my patience was wearing. The table behind us gets seated. Their sushi rolls are arriving after the first ten minutes!!!!
Wait times are gradually getting better after the hype of them opening in little Hilo.
I call the server over and here's the topper! Sent my mood to the dark side! Her reply to everything began with "If i had to guess..." WRONG! Wrong answer! That pissed me off. Then i asked about how long before the rolls are ready. After her "If i had to guess...." response - i said ahhh - GO KNOW! Don't guess, go know!
Yes, this location hasn't been open that long but the whole atmosphere is WRONG.
She returns to say about 20 minutes. Because they just opened, everybody was seated one time so they were overwhelmed with orders.
Hey, but the sushi was good so they following the recipes to the T!
Interior design looks like something that would be in Honolulu. Nice look.
Very unique concept of ordering and food delivery!! Food tastes quite well actually. Obviouly, like any other Japanese sushi restaurants, price is on the higher side.
The checkout counter is in the most stupidest location that causes the front door to get congested and actually cause a hazard if any emergency occurred.
Upon entering one of the workers "Star" was very impolite as she asked us to wait outside until it was our turn. Fortunately Shery waiyed on us and made our visit pleasant. She was very knowledgeable, professional, and catered to our needs. Sheryl is AWESOME!
She walks away and sushi rolls continue to arrive for the customers behind us who sat after our sides arrived!!!!
Genki Sushi is a US Restaurant based in Hilo, Hawaii. Genki Sushi is located at 111 E Puainako St, Hilo, HI 96720, USA.
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