Got on chat, it asked the same THING--PIN #. After a lot of back n forth, and them not being able to help, it tells me to call activation phone #. It should have told me to do so from the very beginning!!
If I could give ZERO stars, I would. Just spent 4 hours on xmas eve, attempting to activate a phone. Son wanted to keep old #, and ww couldn't access account # online (none found in account after he logged in). So the activation part kept looping between these 2 things.
My wife switched to Cricket at this store, she was happy with the help she got there and later I got switched bringing my own phone for a Cricket SIM card. The employees there do seem a little under trained but they are friendly and trying to do their job. The Girl there did make a mistake by misspelling my last name , I didn't notice till later when I installed the Cricket app and it showed the wrong last name. I called the store next day and they fixed it over the phone in less than 30 seconds, got a text from Cricket for the account info change and it was all good. Just like any job, no ones perfect.. They try and they are friendly that's what counts with me.
Or like Cricket but the employees here don't really know what they're doing
DO NOT BUY CRICKET--I paid for a cheap $50 phone plus $40/month, only to spend a total of 12 man-hours attempting to activate! I'm moving my son over to T-Mobile this afternoon. Cricket wasted my xmas eve morning.
I got on the phone with a live person. She was able to activate with a new phone #!!
Cricket Wireless Authorized Retailer is a US Store based in Hilo, Hawaii. Cricket Wireless Authorized Retailer is located at 2100 Kanoelehua Ave, Hilo, HI 96720, USA.
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