Today I went to eat at Ocean sushi with a couple of my friends. It was the worst experience ever. I ate here many times before & it was good & clean but that was when they first open at there new location. When I got there the server brang me a cup with water & there was a bug (fruit fly) in it. Than i asked for a spoon so I could feed my baby & on the spoon there was a smashed bug (looked like another fruit fly) & some hair. It was so nasty. I ordered only 2 rolls & it took forever to come. when the server finally bring it, it was cold & mushy. The chicken tempura that was in one of the rolls was falling apart & it was gross pieces of chicken. Idk if I am just use to genki where the rolls are served fresh & hot especially if it's tempura rolls, but those cold rolls were nasty I only eat one I couldn't even eat it. Than as we were about to leave I went to use the bathroom. As I walked in the bathroom it stinked & there was pee all over the toilet. The place just felt so dirty. I will never ever eat there again even if someone paid me too. Just wanted to share my horrible experience eating there.
From a price vs. quality perspective, outstanding! You can pay more for sushi, but for these prices you can't do better.
Finally after 50 minutes since we walked in the door, we were discussing leaving, even though our order was already placed - because we did not want to wait any longer, and we had not been acknowledged once since our order was placed. During that discussion our meal was brought out (ironic timing...) and we discovered our only positive experience there that night - which was that the rolls were excellently crafted, very flavorful, simple and fresh. Very delicious. However, one of the rolls ordered was supposed to include macadamia nuts (the Big Island roll), and macadamia nuts could not be found.
The food is first class ono
Food is pretty good about 3.5 stars but the price pushed it to 4. Good value good food
We were highly disappointed in our service experience here. And though the food was absolutely delicious, it was not worth the time and lack of acknowledgement. We were kind to the staff, when we actually interacted with them.... but ended up paying and walking out without anyone noticing.
We came to Ocean Sushi on our last night in Hilo because the menu looked promising. We were looking for a few rolls and a quick bite. When we arrived it was busy and it took 15 minutes before we were even acknowledged, there were three other groups/couples that arrived after us and were waiting to be acknowledged as well. Finally one person went to the take-out counter to request service. A few minutes later the take-out person arrived to write our names down, the person was seemingly upset, not friendly and had as minimal interaction with us possible. We were seated within five minutes of our names being written (20 minutes after arrival and by the same upset silent person). Once we were seated, we were immediately served water - but did not meet our server for another 10 minutes. Our server was kind, but, like everyone else working, looked overwhelmed.
Ocean Sushi is a US Restaurant based in Hilo, Hawaii. Ocean Sushi is located at 235 Keawe St, Hilo, HI 96720, USA.
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