I've been a Home Depot customer for 20 years and can't believe that this is the standard we are at here in Hilo. It wasn't like this in Montana...
The Home Depot sucks hire more people. Maybe 1 out of 20 people actually knows what they're doing please hire some people that know what they're doing. Please hire more people so we can do our jobs thanks.
I sure hope they can get it together. I wonder what it costs for Lowe's to deliver? I think ill check tomorrow.
Bonny in the paint department is so patient and amazingly helpful. I was a pesty old lady with a million questions and he was just as cordial and kind as could be and helped me every step of the way.
Customer Service is getting a lot better, everyone on the floor is showing lots of improvement in quality time spent with me when I ask for things.
About a year ago I ordered a significant amount of building materials. In this order I had a gate for the front of my property that they forgot to deliver. The short story is that it took 5 trips, several phones and three months to finally get the gate.
We bought 4 ceiling fans went home kawaihae and 1 fan had a missing part! So we had to go back to hilo! Both times the same associate Clyde helped us! He was very helpful and friendly! Even if we had to go back to hilo again special just to exchange a fan! Clyde made it so easy for us! Awesome customer service! He even helped us find something in a totally different dept!
Fast forward to today December 7, 2017. I once again ordered a significant amount of building materials, a few thousands dollars, and they forgot to deliver some of the roofing that I ordered. I called 6 times was on hold for a total of 1hr 17 minutes. I spoke to three different managers who assured me that delivery would be made shortly. One said the driver is on his way, but three hours later still no materials.
The Home Depot is a US Hardware Store based in Hilo, Hawaii. The Home Depot is located at 380 Makaala St, Hilo, HI 96720, USA.
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