8
380 Makaala St, Hilo, HI 96720, USA
Hilo, Hawaii 96720
+1 808-920-8400

I've been a Home Depot customer for 20 years and can't believe that this is the standard we are at here in Hilo. It wasn't like this in Montana...

The Home Depot sucks hire more people. Maybe 1 out of 20 people actually knows what they're doing please hire some people that know what they're doing. Please hire more people so we can do our jobs thanks.

I sure hope they can get it together. I wonder what it costs for Lowe's to deliver? I think ill check tomorrow.

Bonny in the paint department is so patient and amazingly helpful. I was a pesty old lady with a million questions and he was just as cordial and kind as could be and helped me every step of the way.

Customer Service is getting a lot better, everyone on the floor is showing lots of improvement in quality time spent with me when I ask for things.

About a year ago I ordered a significant amount of building materials. In this order I had a gate for the front of my property that they forgot to deliver. The short story is that it took 5 trips, several phones and three months to finally get the gate.

We bought 4 ceiling fans went home kawaihae and 1 fan had a missing part! So we had to go back to hilo! Both times the same associate Clyde helped us! He was very helpful and friendly! Even if we had to go back to hilo again special just to exchange a fan! Clyde made it so easy for us! Awesome customer service! He even helped us find something in a totally different dept!

Fast forward to today December 7, 2017. I once again ordered a significant amount of building materials, a few thousands dollars, and they forgot to deliver some of the roofing that I ordered. I called 6 times was on hold for a total of 1hr 17 minutes. I spoke to three different managers who assured me that delivery would be made shortly. One said the driver is on his way, but three hours later still no materials.

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The Home Depot — Hardware Store in Hilo

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The Home Depot

Hardware Store at 380 Makaala St, Hilo, HI 96720, USA. Here you will find detailed information about The Home Depot: address, phone, fax, opening hours, customer reviews, photos, directions and more.

Opening hours

  • Monday
    6:00 AM – 9:00 PM
  • Tuesday
    6:00 AM – 9:00 PM
  • Wednesday
    6:00 AM – 9:00 PM
  • Thursday
    6:00 AM – 9:00 PM
  • Friday
    6:00 AM – 9:00 PM
  • Saturday
    6:00 AM – 9:00 PM
  • Sunday
    7:00 AM – 7:00 PM

Rating

4
/
5
Based on 8 reviews

Contacts

Categories:
State:
Hawaii
Address:
380 Makaala St, Hilo, HI 96720, USA.
City:
Hilo
Postcode:
96720

About The Home Depot

The Home Depot is a US Hardware Store based in Hilo, Hawaii. The Home Depot is located at 380 Makaala St, Hilo, HI 96720, USA.


Please contact with The Home Depot using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find The Home Depot opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.

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ALL reviews about The Home Depot

  • Ashton
    Added 2016.10.02
    I've been a Home Depot customer for 20 years and can't believe that this is the standard we are at here in Hilo. It wasn't like this in Montana...
  • Taylor
    Added 2016.01.09
    The Home Depot sucks hire more people. Maybe 1 out of 20 people actually knows what they're doing please hire some people that know what they're doing. Please hire more people so we can do our jobs thanks.
  • Avery
    Added 2015.10.21
    I sure hope they can get it together. I wonder what it costs for Lowe's to deliver? I think ill check tomorrow.
  • Alex
    Added 2014.12.27
    Bonny in the paint department is so patient and amazingly helpful. I was a pesty old lady with a million questions and he was just as cordial and kind as could be and helped me every step of the way.
  • Blake
    Added 2014.11.30
    Customer Service is getting a lot better, everyone on the floor is showing lots of improvement in quality time spent with me when I ask for things.
  • Matthew
    Added 2014.11.01
    About a year ago I ordered a significant amount of building materials. In this order I had a gate for the front of my property that they forgot to deliver. The short story is that it took 5 trips, several phones and three months to finally get the gate.
  • Brianna
    Added 2014.07.17
    We bought 4 ceiling fans went home kawaihae and 1 fan had a missing part! So we had to go back to hilo! Both times the same associate Clyde helped us! He was very helpful and friendly! Even if we had to go back to hilo again special just to exchange a fan! Clyde made it so easy for us! Awesome customer service! He even helped us find something in a totally different dept!
  • James
    Added 2014.03.04
    Fast forward to today December 7, 2017. I once again ordered a significant amount of building materials, a few thousands dollars, and they forgot to deliver some of the roofing that I ordered. I called 6 times was on hold for a total of 1hr 17 minutes. I spoke to three different managers who assured me that delivery would be made shortly. One said the driver is on his way, but three hours later still no materials.
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