This is an okay store. Tight quarters but good stuff.
Sometimes I visit the Pier 1 Imports store in Hilo, Hawaii to try to get ideas for future decorating purchases. However, today I was surprised by PJ (Paloma), when she asked me how long I was going to be sitting there for because she did not want me to sit there. So I switched chairs because she was inappropriate and rude for doing this. She then came up to me again and said that she preferred if I would leave and go sit out in the common area because she saw me sitting in the store before. So I left and this really turned me and my wife off from visiting your store and buying items for our new home. I was surprised that Pier 1 would have a policy like that in place. I have worked retail before, and many people would sit in many types of furniture and I would ask them if I could help them or try to sell them something or leave them alone. Not only did I feel unwelcome, I feel I would not recommend this store to my family if they were going to be treated this way.
Will never buy anything from this store. Was sitting at a table that we were looking at when we were told if we’re not buying anything we need to leave. What rude service
first, very glad to have a pier 1 on this side of the island!! so thanks for that. michelle, store manager, is amazing. she helped me find the sectional and cushions that would work for my home, and made sure i got all the available discounts to get the price down. 6 mo later, and i am not happy with the cushions. so she is taking them back and refunding the whole amount i paid for them. customer service doesn't get any better than that. i wish pier 1 offered higher quality cushions for the sectional, so that is why i took 1 star off. but that is not the store's fault or the manager's; that is a corporate decision to buy cheap stuff. the sectional itself is very nice. i had to custom order cushions for it to get the quality i want, another $1400 and 4 week wait :(
Great store, good selection, and friendly staff.
Pier 1 Imports is a US Home Goods Store based in Hilo, Hawaii. Pier 1 Imports is located at 111 E Puainako St Ste 655, Hilo, HI 96720, USA.
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