Rylan have been working some years at this dealer but he got lot to learn.
Initially oh, not big deal just go back dealer and ask my cap.
At service department Mr.Rylan Grillot showed no apology and more like it was my fault attitued.
Stopped by to look at some vehicals. Walked around for 20 mins with no assitance or any interest to help me. Wasted time to try get service..
Poor service, poor communication as well as hi prices welcome to the Monopoly.
I am not new at this dealer I bought 2 truck, know some worker 30 years.
When done I dd not open engne room assuming everything ok.
Waiting after 20 minutes he told me we do not have you can go to auto parts store.
Recentry I want check oil level and discoverd oil filler cap is missing.
I wanted talk to superviser but I had other commitment so just left dealer.
Big Island Toyota have always been fair to me. Although some of my friends did have some issues with their services.
Few month ago I got my Tundra serviced for oil change.
The people here are super friendly and helpful, but I'm now very disappointed and I must admit a bit suspicious about this business. When I heard to get my engine control module replaced because of a factory recall I brought my car in just fine, no warning lights. When I left I noticed that the maintenance required light was on. When I called them to tell them about it they said that I could make an appointment for them to check it but that is have to pay for the diagnostics and whatever repairs. Today I had to have my passenger side airbag serviced because of a factory defect also. When they heard finished I took my car and then noticed the airbag warning light was on. When I went straight back to talk to them about it the employee said that there were all these other things that could be causing it, including things like seatbelts which have their own warning lights. Again, they could check it out but it would cost me.
Big Island Toyota is a US Car Dealer based in Hilo, Hawaii. Big Island Toyota is located at 811 Kanoelehua Ave, Hilo, HI 96720, USA.
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