Friendly service a bit run down. We love the new Subaru we purchased.
Edited to add:
Not a good dealer dont buy here!!!! im warning you!!!!
Nightmare! brought my Subaru for an oil leak & engine smoking. At 10 am. was not informed shuttle did not start til' 10:30. Did not get a call til' I called at 2pm. & were still working on estimate. Got a call at 5 pm. still no estimate on repair. would have to leave it over night. next day did not hear until I called at 9 am. because would have to make arrangements to get to work. Lady had to call me back. She did call me right back & gave an astronomical estimate to change a few seals & power steering pump over $ 1,000! That's not the worst of it. I had to wait up to 14 days for parts. She did offer me a good deal on a rental. Seriously? Subaru has a good reputation for reliability however, I would not deal with this dealership under any circumstance. Unless u want to get screwed.
bad service
The repair shop here has the worst service ever. They never awnser the phone and never even call you back. Probably busy joy riding your pimp ride around Hilo town! Cuz my car was more broke den when I dropped it off. But the worst part is when they told me I couldn't drive my car home unless I paid there obscene charges for services I didn't even approve of. Minus well go cregs list then deal with these clowns. I even bought the car from them with a warranty and the car broke the day after I bought it.
Do your due diligence on any vehicle you buy from any store. They have good vehicles and staff. Give them a try
part of buying a new car here was an incentive to buy in the form of $500 in free gas. Turns out (a month later) this is in the form of CHEVRON gas cards. As of last week CHEVRON is no longer in business on the islands contacted Subaru to see if they were willing to exchange the cards for me and was told they had fulfilled their end of the bargain. So now its on me to PAY to exchange these cards. My $500 in free gas is now only $425 After exchange rates. Not pleased with having to pay $75 to be able to use a gift.
Hilo Kona Mazda Subaru is a US Car Dealer based in Hilo, Hawaii. Hilo Kona Mazda Subaru is located at 1 Keaa St, Hilo, HI 96720, USA.
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