I purchased a front loading washer approx. 8 yrs. ago. I never purchased the extended warranty.The
door is now leaking. I called Sears to schedule repair. I was informed that there is no one on the big
2nd encounter: Go in...ask for part by describing it. It took BOTH woman in front not even 10 seconds to say "GAS COMPANY" (fyi, its AIRPRO) and I went to Airpro and they do NOT carry the part I needed. Its a SEARS part. I looked up the part number went back in to Sears, lady didn't even apologizing for sending me when there was no need. and they didn't have the part and then told me I could go to ace and pick up the part. NO ITS A SEARS PART. she confused my part which she was looking at on her computer to the propane tube. JUST COMPLETE IDIOTS WORKING THERE. NO HELP, NO KNOWLEDGE, NOT EVEN COMMON SENSE. IF THEY TELL YOU NO, MAKE SURE YOU EDUCATE YOURSELF BECAUSE THEY COULD BE GIVING YOU WRONG INFORMATION. IF THIS IS HOW SEARS EMPLOYEES ARE EDUCATED OR TRAINED TO ACT ITS SAD AND I WOULDN'T TRUST THEM IN MY HOUSE NOR WORKING ON ANY OF MY APPLIANCES.
1st encounter: Telephoned. Described my issue, woman on phone told me my oven did not have the part I was describing because she was looking at the diagram and it wasn't there. (I looked up diagram later and found the part)
The voice mail invites customer to leave number and message for a call back. I did so. I never received a call back.
island of Hawaii to repair my washer. How can this be right?
Sears Service Center is a US Home Goods Store based in Hilo, Hawaii. Sears Service Center is located at 50 Pohaku St, Hilo, HI 96720, USA.
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