Helicopter ride was fantastic and the views of the big island were amazing. We saw flowing lava, craters, and waterfalls. Out pilot Wesley was very knowledgeable and friendly. He gave us great tips for our visit in Hilo.
Buyer beware in dealing with Blue Hawaiian Helicopters. Maybe you will get the magical journey documented by so many satisfied customers. But maybe you will get the garbage experience of screaming children that my wife and I experienced in Kauai. By then, it’s too late to do anything. Blue Hawaiian will just take your money; explain that the kids did fall asleep and that they did fly you around after weeks of trying to find some who actually cared about the customer experience. Blue Hawaiian has a policy of too bad suckers. Buyer beware when you patronize sleazebags.
Moral of the story: this tour was amazing however I’d rather know a day before that the weather is bad and that we may not fly. I’d like to be able to make the decision myself rather than getting there and having to worry whether or not they will cancel 5min before we are about to leave. This tour was not cheap... a little bit more courtesy to that fact as well as the fact that most people are looking to this as the highlight of their trip would be appreciated.
I am a pilot so I am taking this time to state my personal bias: I love flying!!! I had an amazing time! Our pilot was informative and fun!
The guides could be a little clearer. They should also enforce the dark clothing policy better as the person in front of me was wearing a light blue shirt and ruined most of my photos.
Fantastic experience at this place. Staff is super nice, sincere and welcoming. The helicopters are well maintained and the pilot did best to get us lava view, explained local points and history of flow from the crater. The souvenirs shop is rightly priced and offered discount for Expedia members.
Now that that is out of the way I think it is important to inform customers that the tours can be canceled at any time due to unforeseen changes in weather. The staff did a decent job in keeping us informed on the situation once we got there but wouldn’t it be better to keep us in the loop the whole time? With an activity that could make or break someone’s hard earned vacation I would have liked to have had more information. Weather is unpredictable, I get it... I fly too however if you know a day in advance why not tell people a day in advance? They could cancel... yea yea it’s bad for business but if you can’t fly you can’t fly, we get it. Going up and not being able to see anything? Now that’s just a shame. That is the same as not going up at all.
Thank you Scott! You made the trip unforgettable! Amazing knowledge and flying skills, keep up the good work. Definitely take a ride over the volcano with this guy and pay attention to the theme music he plays along the way.
Blue Hawaiian Helicopters is a US Travel Agency based in Hilo, Hawaii. Blue Hawaiian Helicopters is located at 2450 Kekuanaoa St, Hilo, HI 96720, USA.
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