We booked this hotel thru Costco. Bad idea!! Costco should do a better job shortlisting hotels.
The hotel had no complementary coffee. The coffee maker in the room was broken. Only one coffee bag in the coffee tray. When we requested additional coffee bags, we were treated with an unpleasant gesture. The TV was slightly bigger than a phone screen!! The balcony door did not shut well. It made howling sounds throughout the night.
I would advise everyone with reasonable expectations to stay away from this hotel.
The hotel is awful.
Good location to have dinner. The restaurant overlooks the day area so you have a nice Waterfront view when you eat your dinner. Buffet is very diverse so you can get your Phil of sushi to carved meat and some other local Asian food
This hotel gets the job done, but it isn't nice. It clearly was nice back in the day, but it is in dire need of refurbishment. I had read the reviews, so knew what to expect going into it. Our room had a musty smell the entire time we were there, and we aren't sure why. The bed was decent, but they don't use the three sheet method on their beds, so the comforter was exposed, which was strange. We appreciated the mini fridge and coffee maker. The staff were friendly and helpful, which is the one thing we liked about the hotel. If you can't find anything else in Hilo, this isn't a horrible option, but it's not the best.
We stayed at Hilo Hawaiian Hotel for 10 days. It's a good hotel to stay in at Hilo. The hotel is walking distance from Liliuokalani Garden that is picturesque and good for morning walks towards Coconut Island. Coconut Island is also a walking distance where you could see the hotel, downtown Hilo and it has great ocean view. The hotel has a pool, gym and restaurants. We didnt use the pool because the weather was not hot and the water was not heated, which can be expected in a tropical island. The restaurant is a bit pricey even with the discount they give us. We didn't eat there at all. The gym was clean and it has machines and free weights you can use. The best part is the filtered (hopefully) water tank. We got out water there everyday before we left the hotel and when we came back. We originally booked a king size bed because they were out of rooms with 2 queen size bed when we booked online. The lady in the counter was nice enough to accommodate us when we ask if it's possible to have room with 2 queen size bed. However, they only had it in the smoking section. The room didn't smell like it though, so we were thankful for that. The toilet paper holder was the only problem in our room. It wasn't transfixed. The paper slide off several times. Definitely a bit dated hotel. Aside from that, the service was good. It was clean and people were friendly. I would come and stay there again.
Friendly staff and a great place to be if you want to be with the the Big Island locals. Buffet is also nice. I would love to see a pool at the hotel as well as updated rooms.
The facility does not have enough parking space. It was raining while we arrived and we were told to park on the street. Room was not done while we were gone for the entire day. When we called room service upon return, there was no apology and no offer to do the room at the time.
Hilo Hawaiian Hotel is a US Lodging based in Hilo, Hawaii. Hilo Hawaiian Hotel is located at 71 Banyan Dr, Hilo, HI 96720, USA.
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